All transactions are performed in Canadian dollars. We accept Visa, MasterCard and American Express. All credit cards are processed by Stripe. All credit card information is encrypted using SSL (Secure Sockets Layer) encryption. More information about Stripe can be found at www.stripe.com.
We ship worldwide. As each item is handmade to order, please allow us 5 - 10 business days to complete your order upon cleared and verified receipt of payment, before shipping. You will receive an email notification and tracking number once your order is shipped. We do not ship to P.O. boxes or freight forwarders.
SHIPPING RATES + DELIVERY
Canada Canada Post $8 CAD 2 - 10 Business Days Delivery Time
Continental United States Canada Post International $12 CAD 7 - 14 Business Days Delivery Time
International Canada Post International $20 CAD 7 - 21 Business Days Delivery Time
We are not responsible for import duties or taxes incurred when the order reaches the customer's country. Customs clearance (or any other charge required by the customer's country) are solely the customer's responsibility. International orders may also be subject to delays beyond original estimated delivery times. The delivery times listed above are approximate.
LOST + DAMAGED ITEMS
All purchases are made at the customer's own risk. We do not assume any responsibility for lost or damaged items.
Returned merchandise will only be accepted if there is a manufacturing issue, or if the item was grossly misrepresented. Merchandise must be returned within 7 business days of successful delivery date. All items must be returned in the original condition they were received: in their original packaging, with their original sales receipt and a return authorization number.
To receive a return authorization number, email firstname.lastname@example.org and provide your name, order number and reason for return.
If approved, refunds will be processed within 7 business days upon receipt of your return. Refunds will be credited to the purchaser's original method of payment. Original shipping charges are non-refundable. All shipping, customs charges and COD fees are the responsibility of the customer.